When have you seen force or friction impact a company’s ability to grow?

1. When I enrolled in a money mindset program, that solopreneur gives me an amazing customer journey. She is very hands-on, straight to the point, and simple when it comes to their system.

2. I enrolled in a high ticket business coaching program and I expect a LOT for it given that the price was premium but the aftercare or the customer experience is bad. I literally felt that I was robbed because I didn’t receive the expected customer journey from the course.