When have you seen force or friction impact a company’s ability to grow?
1. I’ve seen a coffee shop expand locations just before the pandemic and survive without sacrificing service. And now opening additional locations. The service level was never underperforming even through additional safety precautions and off and on closures. They provided innovate ways to serve customers. The service level of the staff was always up to par if not exceeded. Employees and customer safety was respected.
2. Unfortunately during the pandemic, I’ve seen an organization struggle by staff being over extended taking on more of workload and shifting role responsibilities. Coming out of the pandemic has made things at the company even more challenging as “back to normal” duties are back along with the newly acquired “pandemic duties.” Expectations and not having enough infrastructure are causing turnover and resentment.