- Share a time when you had an amazing customer experience and you saw a company grow faster and faster because of their wonderful customer care.
This was with the lifestyle brand Miniso and how good the quality of the product was and how simple they made the buying exprience to be and I saw them scale into 100s of Franchises at where I live and it’s hard to build a brand value like that in India. - Share a time when you had a poor customer experience (please don’t name names or organizations) and how you saw that type of poor care affect their business.
I’ve worked with a product company, that always took so much time to answer simple requests and also on a integration call the CEO was so rude and pointed out so many backend techincalities the product had and he was forcefull in trying to upsell other features, we declined working with them and saw the company hit rockbottom in a couple of year and was sold for cheap.