1. Our company has grown faster and our revenue has grown exponentially in the last several years. We went from serving 244 clients in 2017 to 1,777 at the end of 2021. Yes, new customers have been a huge driving force behind that revenue increase, but so have increased the number of current customers enrolled in our non-core add-on services.
2. I really haven’t experienced that too much, but my mom has in a company’s inability to address customer concerns. When you scale, there is often a need to hire new people and even create new positions that were never needed before.