- Share a time when you had an amazing customer experience and you saw a company grow faster and faster because of their wonderful customer care.
Coommunity managers that repsond to clients in a time efficient manner and with a sense of humor are amazing. One time during pandemic a food delivery app had issues with the ETA of delivery, the CM provided solutions and credited the customer affected. The credit was applied to their account and available for a second time use, guaranteeing a better experience the second time.
- Share a time when you had a poor customer experience (please don’t name names or organizations) and how you saw that type of poor care affect their business.
A financial insttitution was not time effective and made me go to the bank several times for the same issue, they were unable to provide a solution on the phone/email and I had to physically go into the office, this is a waste of time and energy.