When have you seen force or friction impact a company’s ability to grow?

Positive Experience - We recently purchased a new dishwasher. The installer arrived early, installed the dishwasher quickly and went above and beyond in cleanup and installation. We will go back to this company for additional appliances.

Negative Experience - We found a bug in a jar of spaghetti sauce. When we contacted the company, the response was delayed and not very heartfelt. We haven’t purchased that brand of spaghetti sauce since that issue.