- My experience was through a call to purchase emergency flights. The agent understood the urgency and was actively looking for quick solutions via email, text messages, anything that could help. The guidance was reassuring at a time when I didn’t even have the presence of mind to remember my own ID.
- With my previous internet provider, I had a contract dating back to 2012, but at some point the connection began failing constantly. Requesting support over the phone was impossible, the call would always drop right when I was about to schedule an appointment. The automated bot never offered any real support options, and at the offices, despite having a considerable number of agents, they simply couldn’t keep up. I scheduled a support visit, waited a full month, and no one ever showed up. I canceled the service, and a month after the cancellation, they called me to say I still had a support appointment scheduled.