When have you seen force or friction impact a company’s ability to grow?

I’ve seen firsthand how friction inside a company can really slow growth. When teams work in silos and don’t share information consistently, important opportunities slip through the cracks. For example, if sales isn’t aligned with marketing or customer success isn’t updated on client needs, customers get mixed messages or slow responses. This disconnect causes potential leads to drop out and existing customers to feel neglected, limiting growth. It’s not just communication—outdated systems and complex processes make approvals slow, decisions delayed, and adapting to market changes difficult. Bottlenecks like too many sign-offs or unclear workflows waste energy, frustrate teams, and kill momentum. When quick action is needed during market shifts or demand surges, any friction in communication or process becomes a major roadblock. If teams are tangled in red tape or unsure who to turn to, the company misses key growth opportunities. The smoother the collaboration and the more streamlined the processes, the easier it is for an organization to scale and succeed.