Possitive Experience: I was helped by my customer success manager for an attribution platform where we were trying to track multi touch and multi weighted attribution model for our demand gen channels which was quite an uphill task to begin with but the involvement of multiple members of the platform team who were all pitching in to perfect our attribution was refreshing and so educational that it moved the project along seamlessly where were delighted with the deployment of the model and the subsequent data that was coming in post the implementation.
Negative Experience: When onboarding a service provider onto my company, I had noticed there where multiple reps that continously had to reach back out to us and ask for more information, rather than having a fully mapped out onboarding process. This friction almost forced me to churn from their services, as time was being wasted.