- A past company I worked for had an incredible cult following. Their product was top-notch, they did frequent releases, they built a user community, outreach to customers was timely and informative. The software itself empowered a lot of problem solving. Overall they figured out what their customers wanted by listening and having ongoing conversations and implemented processes (six sigma) to ensure things happened rapidly. One customer even sent in a picture with our logo as a tattoo he got!
- Another past company I worked for got it all wrong. The service frequently broke, customer care queue was so long they enlisted the ENTIRE company to do tickets and wait times were still weeks long. That company is no longer in business.