1. So this did happen at an institution when they changed there CBA. There was really a great turnover in there business that even customers had to go to there website to give kudos to them on the change that was made. And this resulted in a great turnover in there customer base.
2. Wow, this was a reversal of the first illustration. It’s still the same institution and this was before the change occur as the CBA that was being used was imposed on them by CBN so they had no other choice than to keep using it and it’s actually affecting the growth of the institution as customers account are being tampered with by the said system and to correct, it takes a longer time before solution can be provided. This resulted in customers moving there accounts from the institution to another. This continue for almost 3 years before a new management came in place and there was change in the CBA.