I need technical assistance with a residual HubSpot/WhatsApp Business connection that I cannot remove from either HubSpot or Meta.
My WhatsApp channel has already been completely disconnected from HubSpot. In HubSpot Inbox Settings → Channels, it shows that no channels are connected.
However, in Meta Business Manager → Billing & Payments → Credit Lines, my WhatsApp Business Account is still connected to a credit line showing:
Allocated from: HubSpot
HubSpot Business ID: redacted
Status: Access removed
WABA ID: redacted
Meta also still shows HubSpot, Inc. as the payment note recipient and sale recipient for this credit line.
My Meta business is already verified, but the WABA remains restricted. I have administrator and financial editor permissions in Meta, but there is no option available for me to revoke or remove this HubSpot-allocated credit line.
I already contacted HubSpot and was advised to request technical assistance through the Community for our freemium account.
Could a HubSpot technical specialist please verify whether this WABA still has any shared credit line allocation, BSP relationship, OBO relationship, or other HubSpot-managed WhatsApp asset remaining on HubSpot’s side?
If so, I need HubSpot to fully revoke/deallocate the shared credit line and release any remaining relationship associated with WABA redacted.
If HubSpot has already fully revoked it on its side, please confirm this so I can provide that information to Meta Support.
Thank you.
This post was edited by HubSpot to remove IDs.
