# WhatsApp voice notes **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [February 15, 2023, 7:27pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302 "2023-02-15T19:27:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![LConstableFer](https://avatars.discourse-cdn.com/v4/letter/l/df705f/32.png) [@LConstableFer](https://community.hubspot.com/u/LConstableFer)\ **Post date:** [February 15, 2023, 7:27pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/1 "2023-02-15T19:27:43Z")
Hello! We work with many young people (17-24), and they typically prefer WhatsApp over email and definitely over a phone call! Even more, they like a Voice Note. We have managed to convert a few sales using WhatsApp voicenotes. We think it would be valuable to be able to use voicenotes in the conversation inbox as well as create a view of different conversations based on the channel. Thoughts?! ---
**Author:** ![AlexandreSch](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alexandresch/32/11791_2.png) [@AlexandreSch](https://community.hubspot.com/u/AlexandreSch)\ **Post date:** [March 8, 2023, 9:29am UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/2 "2023-03-08T09:29:11Z")
agreed - we have the same with older clients +60 that are **illiterate** - voice note is the only way we can communicate with them. ---
**Author:** ![RFlood16](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rflood16/32/79644_2.png) [@RFlood16](https://community.hubspot.com/u/RFlood16)\ **Post date:** [April 18, 2023, 8:11am UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/3 "2023-04-18T08:11:38Z")
I agree. After some training yesterday we discussed the effectiveness with voice notes after being unable to connect with a contact over email or phone. This would be a real benefit. ---
**Author:** ![AChrisanow](https://avatars.discourse-cdn.com/v4/letter/a/cab0a1/32.png) [@AChrisanow](https://community.hubspot.com/u/AChrisanow)\ **Post date:** [May 23, 2023, 7:38am UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/4 "2023-05-23T07:38:29Z")
Hs Support here, writing for customers: This would be a very helpful feature! ---
**Author:** ![theresadummer](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@theresadummer](https://community.hubspot.com/u/theresadummer)\ **Post date:** [July 10, 2023, 9:51am UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/5 "2023-07-10T09:51:11Z")
Same for us - it would be essential for our business, to use the whatsApp voice note feature. ---
**Author:** ![FGless](https://avatars.discourse-cdn.com/v4/letter/f/3ec8ea/32.png) [@FGless](https://community.hubspot.com/u/FGless)\ **Post date:** [July 25, 2023, 6:59pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/6 "2023-07-25T18:59:49Z")
Same here! Very important for us too! ---
**Author:** ![HTilatti](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@HTilatti](https://community.hubspot.com/u/HTilatti)\ **Post date:** [September 4, 2023, 3:15pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/7 "2023-09-04T15:15:45Z")
Completely agree with this suggestion. For our market, WhatsApp is the preferred channel for all our users and the voice message is essential to be able to have an adequate response. ---
**Author:** ![LAya4](https://avatars.discourse-cdn.com/v4/letter/l/71c47a/32.png) [@LAya4](https://community.hubspot.com/u/LAya4)\ **Post date:** [November 9, 2023, 4:11pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/8 "2023-11-09T16:11:33Z")
Same here ---
**Author:** ![pdairiki](https://avatars.discourse-cdn.com/v4/letter/p/9de053/32.png) [@pdairiki](https://community.hubspot.com/u/pdairiki)\ **Post date:** [November 22, 2023, 3:31pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/9 "2023-11-22T15:31:15Z")
Completely agree with this suggestion. This is one point that will impact on our company’s decision to use de whatssap channel on Hubspot. ---
**Author:** ![HClarke7](https://avatars.discourse-cdn.com/v4/letter/h/9de053/32.png) [@HClarke7](https://community.hubspot.com/u/HClarke7)\ **Post date:** [January 8, 2024, 5:00am UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/10 "2024-01-08T05:00:39Z")
Absolutely agree, this is a must have feature. ---
**Author:** ![FerdivdB](https://avatars.discourse-cdn.com/v4/letter/f/49beb7/32.png) [@FerdivdB](https://community.hubspot.com/u/FerdivdB)\ **Post date:** [January 22, 2024, 2:54pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/11 "2024-01-22T14:54:12Z")
Agreed - would be good. Even just leaving a voice message at a Contact ---
**Author:** ![jagallego-estra](https://avatars.discourse-cdn.com/v4/letter/j/59ef9b/32.png) [@jagallego-estra](https://community.hubspot.com/u/jagallego-estra)\ **Post date:** [February 2, 2024, 5:10pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/12 "2024-02-02T17:10:01Z")
Absolutely agree, It’s necesary for a lot of clients. ---
**Author:** ![andressbaraobra](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/andressbaraobra/32/201983_2.png) [@andressbaraobra](https://community.hubspot.com/u/andressbaraobra)\ **Post date:** [March 15, 2024, 12:23pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/13 "2024-03-15T12:23:27Z")
i agree! i have a lot problemns because this. Many other omichannel softwares have this solution. ---
**Author:** ![LeoFontes](https://avatars.discourse-cdn.com/v4/letter/l/7ea924/32.png) [@LeoFontes](https://community.hubspot.com/u/LeoFontes)\ **Post date:** [April 12, 2024, 5:48pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/14 "2024-04-12T17:48:42Z")
Same here! We discovered that our attendant is calling customers via personal WhatsApp so she can send audios. In general, hubspot lacks several WhatsApp features ---
**Author:** ![JRuizRamos](https://avatars.discourse-cdn.com/v4/letter/j/aeb1de/32.png) [@JRuizRamos](https://community.hubspot.com/u/JRuizRamos)\ **Post date:** [June 26, 2024, 3:07pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/15 "2024-06-26T15:07:59Z")
Agree! With our portfolio of clients, lots of them prefer to receive (and send) voice notes so they can listen to it while doing other things during their daily routine. It also makes our contact more personal!! ---
**Author:** ![pdairiki](https://avatars.discourse-cdn.com/v4/letter/p/9de053/32.png) [@pdairiki](https://community.hubspot.com/u/pdairiki)\ **Post date:** [June 26, 2024, 3:15pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/16 "2024-06-26T15:15:31Z")
I agree. We are facing difficults on whatssap adoption because this functionality is not avaible. ---
**Author:** ![BGaido](https://avatars.discourse-cdn.com/v4/letter/b/8edcca/32.png) [@BGaido](https://community.hubspot.com/u/BGaido)\ **Post date:** [June 26, 2024, 3:19pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/17 "2024-06-26T15:19:12Z")
Absolutely agree!! It’s essential to create a connection with our customers. Please! 🙂 ---
**Author:** ![GResendeSilva](https://avatars.discourse-cdn.com/v4/letter/g/c57346/32.png) [@GResendeSilva](https://community.hubspot.com/u/GResendeSilva)\ **Post date:** [June 26, 2024, 4:38pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/18 "2024-06-26T16:38:43Z")
Absolutely agree! It’s essential to have credibility with customers. ---
**Author:** ![cryptochris](https://avatars.discourse-cdn.com/v4/letter/c/e9bcb4/32.png) [@cryptochris](https://community.hubspot.com/u/cryptochris)\ **Post date:** [September 11, 2024, 6:53pm UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/19 "2024-09-11T18:53:19Z")
+1 we frequently use voice notes to interact with our clients so not having this functionality is significantly reducing the value of hubspot ---
**Author:** ![mrz](https://avatars.discourse-cdn.com/v4/letter/m/3da27b/32.png) [@mrz](https://community.hubspot.com/u/mrz)\ **Post date:** [November 22, 2024, 9:29am UTC](https://community.hubspot.com/t/whatsapp-voice-notes/75302/20 "2024-11-22T09:29:38Z")
I speak to hundreds of people during a 3-day show and I have no time to write down notes, I should be able to record a quick note on HubSpot. It should be an easy-to-develop feature that is already available on other CRM products in the market. [Next page](https://community.hubspot.com/t/whatsapp-voice-notes/75302.md?page=2)