Hey @LeonardoGrattao,
Thanks for the thorough troubleshooting! HubSpot’s current documentation says the WhatsApp performance dashboard includes sends, deliveries, clicks, opens/reads, and replies, but it doesn’t say anything about a fixed refresh delay or additional sync steps for replies.
While we wait for some additional peer assistance, here are a few community threads that could point you in the right direction!
Also tagging in some folks from the community to see if they have any experience with this!
Hey @josh, @CHawkins, @Alex_Boissonneault – Any chance you’ve seen this before?
Thanks!
Sam, Community Manager