# WhatsApp reporting through API

**URL:** <https://community.hubspot.com/t/whatsapp-reporting-through-api/127566>\
**Category:** APIs & Integrations\
**Tags:** marketing\
**Created:** [March 7, 2025, 6:35pm UTC](https://community.hubspot.com/t/whatsapp-reporting-through-api/127566 "2025-03-07T18:35:15Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![sylvain\_tirreau](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sylvain_tirreau/32/67408_2.png) [@sylvain\_tirreau](https://community.hubspot.com/u/sylvain_tirreau)\
**Post date:** [March 13, 2025, 10:51am UTC](https://community.hubspot.com/t/whatsapp-reporting-through-api/127566/3 "2025-03-13T10:51:33Z")

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Hi,

I don’t know if Hubspot’s native WhatsApp features can provide this level of precision for tracking messages opened, received, etc.

If you want to do this with an app, however, it’s entirely possible.

You create an application (MyWhatsAppApplication) that will manage your WhatsApp messages sent via the WhatsApp Business API. In this application, you create event templates related to your app (WhatsApp Message Sent, WhatsApp Message Delivered, WhatsApp Message Opened, WhatsApp Message Clicked, etc.) with the tokens you want (date, text, etc.).

On the app side, you take care of retrieving all the metrics you want via the WhatsApp Business API and associate them with your messages and contacts in Hubspot using the Hubspot API ([Accounts Dashboard | HubSpot](https://developers.hubspot.com/docs/reference/api/crm/engagements/communications)).

So, in your lists, workflows, and reports, you’ll have access to MyWhatsAppApplication \> MyTemplate\* \> MyToken\*\*

\_\_\_  
\* For example, WhatsApp Message Sent, WhatsApp Message Delivered, WhatsApp Message Opened, WhatsApp Message Clicked, etc.  
\*\* For example, date, text, and others

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