# WhatsApp Integration - Channels

**URL:** <https://community.hubspot.com/t/whatsapp-integration-channels/140905>\
**Category:** Social Tools\
**Tags:** contacts\
**Created:** [October 10, 2025, 5:50pm UTC](https://community.hubspot.com/t/whatsapp-integration-channels/140905 "2025-10-10T17:50:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JColes23](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@JColes23](https://community.hubspot.com/u/JColes23)\
**Post date:** [October 10, 2025, 5:50pm UTC](https://community.hubspot.com/t/whatsapp-integration-channels/140905/1 "2025-10-10T17:50:00Z")

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I’m looking to create a WhatsApp Channel for us to post company updates to our customers as an additional layer of comms.  
I understand that messages sent from WhatsApp will flow into a contacts record but is this the case if messages are being sent via WhatsApp Channels?

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**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\
**Post date:** [October 10, 2025, 7:14pm UTC](https://community.hubspot.com/t/whatsapp-integration-channels/140905/2 "2025-10-10T19:14:11Z")

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Hi @JColes23,  
Thank you for posting to the Community!  
I’d like to tag in some of our Community Champions to see if they have any ideas on this one! Hi @[StjepanGrcic](https://community.hubspot.com/t5/user/viewprofilepage/user-id/253326) and @[Brenner](https://community.hubspot.com/t5/user/viewprofilepage/user-id/122698) Do you have any ideas on @JColes23 question?  
Cassie, Community Manager