# WhatsApp Integration Automated Workflow

**URL:** <https://community.hubspot.com/t/whatsapp-integration-automated-workflow/87976>\
**Category:** Tickets & Conversations\
**Tags:** chat, integrations, templates, workflows, conversations-inbox, how-to\
**Created:** [August 21, 2023, 8:40pm UTC](https://community.hubspot.com/t/whatsapp-integration-automated-workflow/87976 "2023-08-21T20:40:03Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [August 22, 2023, 7:27am UTC](https://community.hubspot.com/t/whatsapp-integration-automated-workflow/87976/2 "2023-08-22T07:27:02Z")

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Hi @ESarduy,

Thanks for reaching out to the Community!

I wanted to share this [related thread](https://community.hubspot.com/t5/Tickets-Conversations/Chatbot-shows-contacts-as-unknown/td-p/822550) where @tverdokhlib1 explains how to identify unknown users via the [Tracking Code API](https://community.hubspot.com/t5/Tickets-Conversations/Chatbot-shows-contacts-as-unknown/td-p/822550).

Hey @tverdokhlib1 - Do you have any additional suggestions for @ESarduy’s use case? Thank you!

@ESarduy - I can also see that you currently have an open ticket with our support team, I would like to invite you to continue working with them as they may have some suggestions on how you can achieve your goal.

Thank you,

Kristen

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