# Whatsapp Deactivation

**URL:** <https://community.hubspot.com/t/whatsapp-deactivation/118094>\
**Category:** APIs & Integrations\
**Tags:** free\
**Created:** [October 10, 2024, 12:14pm UTC](https://community.hubspot.com/t/whatsapp-deactivation/118094 "2024-10-10T12:14:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![TiL2024](https://avatars.discourse-cdn.com/v4/letter/t/d9b06d/32.png) [@TiL2024](https://community.hubspot.com/u/TiL2024)\
**Post date:** [October 10, 2024, 12:14pm UTC](https://community.hubspot.com/t/whatsapp-deactivation/118094/1 "2024-10-10T12:14:42Z")

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We have recently downgraded from Hub Professional Service to the Free subscription but we cannot get technical support from Hubspot anymore. We need them to access our Platform Business account to deactivate the 2 Factor Autentication so we can take control of our Whatsapp acount. Did anyone have the same problem?

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [October 11, 2024, 6:56am UTC](https://community.hubspot.com/t/whatsapp-deactivation/118094/2 "2024-10-11T06:56:34Z")

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Hi @TiL2024 and welcome to the Community!  
It’s such a pleasure to have you here!  
Thank you for asking the Community!  
I’d like to share these resources that might help you:  
- [Reset your two-factor authentication](https://knowledge.hubspot.com/account-security/reset-your-two-factor-authentication)  
- [Two-factor authentication | Frequently Asked Questions](https://knowledge.hubspot.com/account-security/two-factor-authentication-frequently-asked-questions)  
Hi @Jnix284, [@HubSpot\_Corey](https://community.hubspot.com/t5/user/viewprofilepage/user-id/580930) and @HFisher7 do you have suggestions to help @TiL2024, please?  
Thanks so much and have a brilliant day and weekend!  
Best,  
Bérangère

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**Author:** ![HubSpot\_Corey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hubspot_corey/32/77072_2.png) [@HubSpot\_Corey](https://community.hubspot.com/u/HubSpot_Corey)\
**Post date:** [October 15, 2024, 7:15am UTC](https://community.hubspot.com/t/whatsapp-deactivation/118094/3 "2024-10-15T07:15:18Z")

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Hi @TiL2024 and thanks for the tag [@BérangèreL](https://community.hubspot.com/t5/user/viewprofilepage/user-id/230185)

It looks like you’ve already sent some great resources. All I’ve got to add is that it sounds like it may be a technical issue and so if you struggle, you should still reach out to the HubSpot help desk, the HubSpot team should be happy to assist with this, even without your previous level of technical support they’re usually always good at helping in any way that they can.