I have to agree with @CD001. The AI is a different solution that works great, but it doesn’t work as the other chatbots with workflows. The AI helps a lot, but there are still lots of blank spaces, since you can’t configure it exactly as you need, because it has unexcpeted behaviours and basically chooses what to send according to few rules.
The chatbot fowrkflow gives us much more flexibility and control over the actions and definition of the actions that should be taken according to each conversation.
This is still needed.