what i truly understand from the video is that the problem lies in time consuming tasks within the organization, lack of knowledge of your company and it’s products, lack of focus related with the organization and infrastructure, lack of communication with the customer(as the sales leader mentioned in the video “the sales team must recognize that buyers want to be in the drivers seat”) . to solve the problem we need to focus at the lead quality not just the number of the leads. to conclude, the sales teams should focus on their one and only task: selling.