It would be valuable to assess the priorities of these demands, focusing on those that contribute significant value to the pipeline. Efforts should be made to automate tasks of lower relevance that provide limited value to customers, while preserving the personalization of tasks that are essential for maintaining strong customer relationships and a positive experience.In parallel, the system should be modernized to enhance its usability for representatives, ensuring that it is intuitive, streamlined, and efficient. This will create a smoother workflow and ultimately improve both productivity and customer satisfaction.