In Enrollment Management, we use the following segments in our CRM:
Prospect - a person identified as a potential student
Inquiry - someone that has reached out to us or made contact with us and shared their contact information and agreed to receive information about our Instution and our programs.
In-Progress - Someone that has started an application but has not paid to submit it.
Applicant - Someone that has paid and submitted an application.
As a copywriter at an advertising agency, we work with many e-commerce companies.
It’s always rewarding to segment audiences by their purchasing behaviour.
That way, you can leverage new product launches offering VIP access to your most loyal fans or create successful re-engagement campaigns by crafting special offers to those who have not bought from your clients in a while.
As a freelance graphic designer, I’ve discovered that segmentation is crucial for enhancing engagement with my services. By strategically dividing my client base into specific segments, tailored to their unique needs and preferences, I’ve been able to effectively showcase my skills and expertise.
One of the most impactful segments I’ve created is focused on showcasing my portfolio. This segment includes potential clients who express interest in viewing examples of my previous work. Through personalized emails featuring a curated selection of my best projects, I can effectively demonstrate my creativity and proficiency, which has resulted in increased inquiries and project bookings.
Segmentation is really important as it gives you an insight of the type of audience you are interacting. I work in a Fintech company and our business mostly cater to the office of CFO functions. As a marketer, my goal is to convert my procepects to potential customers by generating MQLs(Marketing Qualified leads) and booking DCS(Discovery called Scheduled) with them.
Here are the follwing segements that I follow in my company.
1. Based on Geography- This really does not play a crucial role when we are just prospecting to get a MQL but it really comes handy when we are trying to get our prospects registerd for out annual mega conference. Since we are based out of Houston, Texas I always prefer to organize my contact list in such way that all my hot leads should be based out of nearby areas so as to ensure proper enagement with them.
2. Baed on title- This becomes the most crucial segementation as we roll different campaigns to different person in the finance department. While we mostly go with TOFU contents(education piece) to BTL contacts(Below the line contacts) as these are the ones who will deal with day to day processes but might not have decision making capabilities. At the same time for ATL contacts(Above the line contacts) we go with MoFU and BofU depending on the kind of conversation that we had with them during our first touchbase.
3. Contacts with past interaction- This is the most important segmentation as it drives most of our numbers. It becomes quite easy to engage with somebody who is well aware of your business. We take this as our first priority eveytime we go with a campaign. This also helps us to add a personalized approach to our emails.