I am really confused here. Since there’s no way to change the lifecycle stage property (booo HubSpot), I was wondering what y…

Hi @Mhpoulsen , I agree with @gelflex-cc , we typically use Other for churned customers. We also do what @Mhpoulsen mentioned…

Hi @AlKo , I created a custom lifecycle stage and added the churned status. Controling the automation via Workflows based on …

@Mhpoulsen HubSpot provides default life cycle stages and those cannot be changed. You always have an option to create a cust…

I am well aware, but HS will still default to their own lifecycle stage for reporting, so that won’t work for me …

@Mhpoulsen I use other for a host of items. Churn is one of those. At the same time, I use notes and pin the note. Additional…

@Mhpoulsen You’re welcome. I wish we could add lifecycle stages. If I find anything, I’ll be sure to let you know.

So I just talked to my friends wife who used to work in HS. She just told me that they’d put churned clients as Subscriber, b…

@Mhpoulsen INTERESTING Thanks for sharing

If you do this, you will lose all timestamp data associated with when that lead moved through the lifecycle stages previously…

When selecting “Other” do you lose the timestamps related to lifecycle stages from before?

@kbjornaas , The timestamps for prior lifecycle stages will remain intact. You can see them in the history of the property. J…

What lifecycle stage do you assign churned clients

Mhpoulsen February 5, 2019, 3:34pm 5

Thanks you for your feedback. We’ve thought about that too.

Topic		Replies	Views
Lifecycle Stage when no longer a customer CRM enterprise	2	4995	May 18, 2022
Adding / changing lifecycle stages Tips, Tricks & Best Practices professional	4	4824	August 12, 2024
Will changing lifecycle field in HubSpot affect reporting data? CRM professional	2	569	January 24, 2026
Upcoming: Customized lifecycle stages for contacts and companies Developer Announcements announcement	32	20360	March 13, 2023
Automatic lifecycle stage assignments CRM help , contacts , leads	5	12549	June 10, 2021