Hi @Tactitian,
I’m in the exact same position you are regarding churned clients. I’m curious what you landed on or if you’re still doing the above?
There’s also a beta program for editing lifecycle stages you can apply for here that may help: https://community.hubspot.com/t5/HubSpot-Ideas/I-want-to-edit-the-Lifecycle-stages-for-contacts/idi-p/20109.