We need to create a way for staff to report an accident or an incident onsite at our facility. What is the best way for a sta…

@Titanium exactly! That sounds like a great process.

Hi @Titanium , I would create a ticket pipeline for incidents, custom ticket properties for anything that needs to be capture…

Thanks. I have a few more questions for you. What is the benefit of a ticket over a form and over landing page? How easy i…

@Titanium it’s not a form or tickets, it’s both. Form submissions can create tickets: Create tickets If the ticket is create…

Please forgive me. I’m confused. Do i create a form and then add a ticket to it?

@Titanium when configured like explained in the article I shared, each form submission would create a new ticket record in yo…

So, I start with a form and then add a ticket to that form?

@Titanium the form submission creates the ticket automatically if you follow these steps: https://knowledge.hubspot.com/recor…

Yes - it’s so confusing. What is a conversation inbox and why would I want to use it for an incident report? “Create tickets…

@Titanium let’s maybe take a step back then. Incidents are something that should be documented as single records. Since HubS…

What is the best way to create an incident/accident report

Titanium May 16, 2024, 3:25pm 4

Sorry. Replied to the wrong post here

Topic		Replies	Views
Show form submission on ticket activity feed for tickets created by forms. HubSpot Ideas help-desk	6	3848	June 5, 2025
Create support tickets via API with email & name APIs & Integrations professional	8	7337	November 8, 2023
HubSpot Help Ticket (in HS for HS) Tips, Tricks & Best Practices enterprise	3	783	August 12, 2025
Two Tickets Getting Created Tickets & Conversations forms	10	2441	September 2, 2025
how customer create a ticket manually Tickets & Conversations free	2	6488	September 20, 2021