Ok. This helps A LOT! Thank you.
So, I made a form, chose stand alone form, and then chose Support as the template. I then cusomized everything so that I could capture everything we need in an incident report. I added an automation that send me an email that a report has been created. The report also creates a link that I used to create a QR code. I took that QR code and added it to an Incident/Accident Report Instruction sheet and printed it out. So, if/when something happens, the person will scan the QR code, fill out the form, and submit it. I will then get an email as well and can follow up on the report.
I’m guessing that I’ll be able to go in, take a look at the incident report (ticket) and then make annoations and notes accordingly.
Does that make sense?