# What is CRM

**URL:** <https://community.hubspot.com/t/what-is-crm/35930>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** starter\
**Created:** [April 21, 2021, 8:05pm UTC](https://community.hubspot.com/t/what-is-crm/35930 "2021-04-21T20:05:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JCostilla](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jcostilla/32/25270_2.png) [@JCostilla](https://community.hubspot.com/u/JCostilla)\
**Post date:** [April 21, 2021, 8:05pm UTC](https://community.hubspot.com/t/what-is-crm/35930/1 "2021-04-21T20:05:45Z")

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Hi hubspot community  
I am new here. I wanna know about hubspot CRM  
acutally i have a website related to best celery juicer .

and i want to increase my sales one of my friend tell me to use CRM i search it and find hubspot. Is there any posibility to increase my sales i am ready to invest.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 22, 2021, 4:47am UTC](https://community.hubspot.com/t/what-is-crm/35930/2 "2021-04-22T04:47:36Z")

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Hi @JCostilla,

Welcome to the HubSpot Community!

There are a lot of ways that a CRM can help increase sales. HubSpot has a lot of useful features to achieve that goal. As a first step, I’d recommend checking out this [Get Started](https://knowledge.hubspot.com/get-started/manage-your-crm-database) post. Additionally, the free [HubSpot Sales Certification](https://academy.hubspot.com/courses/hubspot-sales-software) is a great way to get a better understanding how you can leverage the software for your business.

Beste regards!

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**Author:** ![wixman](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wixman/32/34870_2.png) [@wixman](https://community.hubspot.com/u/wixman)\
**Post date:** [April 22, 2021, 11:57am UTC](https://community.hubspot.com/t/what-is-crm/35930/3 "2021-04-22T11:57:00Z")

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First you have to understand about CRM? CRM is customer relationship management. For most businesses, their most valuable and important asset is their customers.  
now the answer of your question is Yes… if you use CRM there will be a increase in customers and if customers increases your sales will increse. Most of the website like expats in saudi arabia and many more is also using CRM to increase their traffic.

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**Author:** ![JCostilla](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jcostilla/32/25270_2.png) [@JCostilla](https://community.hubspot.com/u/JCostilla)\
**Post date:** [April 22, 2021, 12:29pm UTC](https://community.hubspot.com/t/what-is-crm/35930/4 "2021-04-22T12:29:13Z")

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Thank You wixman for this detailed awnser.