I’m sorry, between the large number of CRM bugs and missing features, removing this feature is an additional step backward.
We just implemented the CRM functionality within the past month and were delighted to see that HubSpot incorporated LeadLander-like functionality -- and now it is nearly useless. Seeing which pages are drawing attention (by prospect account) and NOT converting is an important data point for our Marketing team.
The activities of already-engaged/known contacts are interesting, but they are a tiny fraction of total site traffic. I understand that Google knows how to aggregate Analytics data without running afoul of GDPR -- what makes them unique?
This was a big blow to us as well. Infact it was one of the buying points when we signed up for the marketing pro plan. We used this fetaure extensively with our Sales team. We are extremely dissappointed and considering canceling our account.
Entiendo que el tema del GDPR al principio de bastante miedo a la hora de recoger datos en Europa, pero como D.P.O. de algunas compañías en Europa y en proceso de certificación, puedo indicaros que para los prospectos se tendría que solucionar de una forma clara y transparente por parte del responsable del tratamiento de los datos y dejar al encargado que esa funcionalidad la deje como posibilidad on/off.
Entiendo que Hubspot no puede dejar la funcionalidad abierta a todos sus usuarios, ya que depende de la empresa responsable del tratamiento de esos datos el que acepten sus usuarios una política de cookies bien esplicada y mencionando las cookies de hubspot dentro de su página web.
Por consiguiente si la empresa europea responsable de los datos indica en sus cookies que utiliza cookies de hubspott para el tratamiento de sus usuarios y que si navega por su web puede ser recopilada su ip, de forma seudomizada. En este caso tanto la empresa Europea como Hubspot pueden utilizar todas las funcionalidades de los prospectos.
Si por el contrario en la web de la empresa Europea no se hace mención de forma clara a esas cookies, Hubspot no puede dejarle ver dicha funcionalidad.
Espero que esto aclare un poco el tema y se pueda recuperar la funcionalidad quitada, con un simple acepto a cumplir dichas normas de transparencia.
Hello everyone.
I understand that the issue of the GDPR at the beginning of quite scary when it comes to collecting data in Europe, but as D.P.O. of some companies in Europe and in the process of certification, I can tell you that for the prospects it would have to be solved in a clear and transparent way by the person in charge of processing the data and let the manager leave that functionality as a possibility on / off .
I understand that Hubspot can not leave the functionality open to all its users, since it depends on the company responsible for the treatment of this data that their users accept a well-explained cookie policy and mentioning the hubspot cookies within their website.
Therefore, if the European company responsible for the data indicates in its cookies that it uses cookies from hubspott for the treatment of its users and that if it navigates through its website its ip can be collected, in a pseudomised form. In this case both the European company and Hubspot can use all the features of the prospects.
If on the contrary on the website of the European company there is no clear mention of these cookies, Hubspot can not let you see such functionality.
I hope this clarifies the subject a bit and can recover the functionality removed, with a simple agreement to comply with these transparency standards.
A greeting.
Hi.
As you can see, we all have the same problem and they took it away because of the GDPR. As I indicated in my previous publication, this has an easy solution with the GDPR.
But I think they’re afraid to activate it.
Tracking visitors is the main reason we use HubSpot. We have a paid account, and this has been a very powerful tool.
HubSpot folks: I have been a brand advocate for you, recommending you to many of my own customers, who are also business people seeking business solutions. This has been one of the main features that brings value. I will start working with our marketing company to find an alternate now, but if you bring back this piece, it will make our life easier.
I am also disappointed that the page views are gone in prospects. Like the rest of the feedback you are getting, I am really tired of HubSpot taking away features that we use ALL the time. Another example was the ability to go to a website and see demographic data on the company based on the domain.
Hubspot is making the software less attractive to me by the day. When I am asked if we want to use our corporate platform of Act-On and Dynamics CRM, I have less reasons to stay with Hubspot.
We use SalesPro and it still does not work. In addition, Prospects in the new menu format does not load ANY data on our account.
Before implmenting Hubspot, we used Leadlander, which shows prospects, page views and individual pages visited in a drop-down menu for about $299 per month (on a month-to-month basis). This feature was stressed as one of our must-haves and our Hubspot sales person gauranteed that all LeadLander functionaility AND MORE was included.
I got support on the line today (03/27/19) and was informed this was removed in 2018.
So, my rep either didn’t know or just flat-out lied… either way, this is incredibly bad form.
Hello, we just signed up with Hubspot and being able to be informed which companies (with static IP addresses) was a key driver for our decision to sign up for an annual contract. This requirement was clearly communicated during the sales process.
Do we understand correctly that HS does NOT display the name of the COMPANIES with fixed IP addresses? The only information we can find is data of the ISP - which is useless.
I really hope we don’t understand the prospect tool correctly!
Wouldn’t it be good to revamp the Prosoect tool with the introduction of Target accounts (ABM). I don’t think it should be a GDPR problem since we just need to track compmanies.
Any user who is accountable for multiple products and doesn’t find this useful, doesn’t understand marketing. From the response here it appears that Hubspot doesn’t either. This feature could be used by all users except those marketing only one product.
2. Usage data.
Usage was very low. Probably because the data is meaningless as it is presented. If Hubspot provided meaningful data about prospects and communicated how the data could help marketing usage would soar.
3. Recent regulations. The GDPR was enforced in the EU starting last week. Under the GDPR, storing IP addresses requires consent. The removed feature didn’t play nicely with that requirement. THEN FIX IT.
I’m so disappointed. We’re currently testing HubSpot and this was one of the coolest “Wow” features that got our leadership team even interested in considering spending the money on HubSpot. It seems to be an incredible piece of info that you can use to make an introduction into an account. Sad to see it go and I hope that HubSpot will consider bringing it back.
As a comany, we recently made the decision to invest in Hubspot sales and marketing and move to the platform. The prospects tool was a key feature for us as we had also been looking at platforms such as lead forensics which provided a similiar service, IP address tracking and the ability to view which pages have been viewed, however, we went for Hubspot as this feature was included in the platform.
This has now been removed and cites that due to data privacy laws they can’t show activity of ‘individual contacts’ in the sidebar. I appreciate that personal activity not being shown is due to GDPR, however, Hubspot have removed which pages they have visited at comapny level so we can’t even see which pages have been visited even if the contact is anonymised. This would not fall under GDPR. The tool is now completely worthless as it gives zero insight.
Hunspot’s generic repsonse is not satisfactory. They used this feature to sell in the platform and have now removed it.