@DebbieF thanks for sharing!
Just as an update, we are now using NetFactor’s VisitorTrack. In addition to page views, they provide additional details about companies that visit your site, such as where they are located, how many times they’ve visited your site, etc. and they also have an option to search for possible contacts via their integration with Zoom. They have a lot of flexibility with reporting, too, so for example you could run a report on all companies that have viewed a particular page on your website and when. So far we are thrilled with the data we are receiving and our future with HubSpot remains to be seen.
Hi @DebbieF, what is the pricing for Netfactor’s VisitorTrack tool? I can’t seem to find it on their site.
.
Our Corporate office uses Act-on and they have been pushing us to get on their account. I have pushed back for about a year. I have a call with Corp tomorrow to review it again. We have too many websites - we are consolidating, but that takes time. I have loved Hubspot, but I am very tired of the constant changes, and the are not always positive changes.
@dan_sitton I had to click on the trial button to get to a pricing page, but here it is: https://app.visitor-track.com/PricePlan (And I know their service works because someone called us about an hour later.)
To HubSpot: I don’t have the budget to add yet another tool. I appreciate your response and input. Thank you!
@DebbieF was wondering if you have Netfactor integrated with your hubspot. Also, does it show who visited each page on a daily basis like hubspot used to? Thanks!
We do not have it integrated with HubSpot. It does show us which pages are visited by companies on a daily basis, but not contacts since we don’t have any “forms” tied into it.
Maybe Hubspot should lower their price to accommodate this loss…and the fact that we have to FIND another solution. Still very aggravated by this removal and their ‘don’t care’ attitude.
This is a GDRP issue that is easily solvable. Look at all the other competitors (EU based!) that have found a way to do it.
Coincidentally, I was just called by our sales rep at Hubspot a few minutes ago. He told me that they are using that functionality internally, as he could see what pages I was viewing as we were on the phone together. He also said that the page view functionality is still in the product, but under the Marketing module. Frankly, I didn’t believe him on the idea of it being available on the Marketing module. It sounded like an up-sell opportunity to me and I quickley ended the call.
@CCNN the Prospects feature is still there, but they did remove it from the navigation (as far as I can tell anyway) and stopped letting us see the tracking. I had previously bookmarked it, so when I use the bookmark, I get right to it. Here’s the link: https://app.hubspot.com/contacts/[YOUR HUBSPOT ID]/visits/list/view/all/? I think it’s **bleep** that Hubspot is using tracking, but blocking their customers from getting the same information. Utter **bleep**.
And it was always a Sales Pro module feature, not Marketing.
This feature was one of the main reasons why we had made the switch to Hubspot. Our CEO checks this sidebar every single day, and given it has now been removed, we are going to have to look at moving to a different provider. I understand that GDPR is to blame for this, however, we are not capturing any personally identifiable information here. If the website visitor agrees to our cookies and privacy policy then there should be no issue. Hubspot should seriously consider re-introducing this, as judging from this forum, I am not alone when I say, we need this level of intelligence.
@Boverstreet - here’s the response i got from Hubspot support regarding this topic. I still think it’s ridiculous and have started looking elsewhere even though I was very happy with Hubspot up until now.
The Prospects function now no longer shows website activity for all prospects within the tool as we have removed it, to comply with GDPR practices. This is implemented across all prospects as IP address is not a reliable identifier of a person’s actual location or citizenship e.g. if someone is using a VPN for example, it might not be their actual location.
Also, if your audience is one that frequently flies for business, there is a chance that an EU citizen being in America and not seeing the display as he/she should. An EU citizen based in Canada might also be subject to GDPR. To help our customers to be more GDPR compliant around these many possible circumstances, for the time being, we have removed the Prospects Website activity section altogether.
@eattard I have other platforms that rely on IP address identification and when asked if GDPR would affect it like it has HubSpot they said that it is up to the customer and their privacy/cookie policy. I don’t know why HubSpot couldn’t leave it up to the customer as well. We do not have clients outside of the US nor do we plan on expanding outside the US so I’m not sure why HubSpot felt the need to dictate these regulations for us.
@eattard - I think it’s interesting that they mentioned the example of the EU citizen in Canada. According to everything I’ve seen about GDPR, this wouldn’t actually apply because the law only is for data collected in the EU. So, EU citizens aren’t covered when their data is collected when they are outside of Europe.
Source: Does GDPR apply to EU citizens in the United States - ComplianceJunction
So I have an update.
Apparently you can still access some of this functionality via salespro/sales starter but will obviously cost you. We’ve asked a few times, and apparently there are no plans to remove this from sales pro for now. I’m curious as to why no one from Hubspot has mentioned/offered this option, I only found out thank to my marketing agency who have sales pro! So, if it’s still available via sales pro, then the whole GDPR argument is bullocks… seems like it’s more of a money making excercise!
Not the case in our Sales Pro account… or maybe they have geo-location blocked it from being available to EU citizens?
C.
Not the case in our Sales Pro account… or maybe they have geo-location blocked it from being available to EU citizens?
Hi everyone, I have since signed up to Netfactor’s Visitortrack and it’s fantastic! I highly recommend it. Still using Hubspot for our marketing automation and as a CRM (for now).