What can I do if my country was supported for calls but not anymore?

Smart CRM & Sales Hub Sales Hub Tools
1

Hi there!

I’m using Sales PRO in Ecuador and until some months ago it was working perfectly fine. But when new members of my team started to use Sales PRO it stopped working. When they send a support ticket to see what was the issue, my account stopped working on calls, so we verified and we are not appearing in the list of supported countries.

The thing is that we are HubSpot Partners and we are selling Professional Sales to our customers and it really sucks to explain them that they won’t be able to make calls within HubSpot although they are upgrading to the paid product.

When do you plan to open the service for Ecuador? Is there a reason why I could call some months ago and not anymore these days?

Thanks in advance for your response.

2

Hi @adriemilia,

Regarding your concern about no longer being able to call from an Ecuadorian number, Ecuador is no longer a supported country. While calling from Ecuador had been possible in the past, it is no longer a supported functionality of HubSpot calling.

I would recommend keeping an eye on (and upvoting) this idea in the ideas forum as it discusses the idea of adding additional countries to HubSpot Calling.

Thank you,
Jenny