what CAN a view-only seat user do?

Hey @HZ20 !

Unfortunately, view-only seat users cannot use the BCC address to log emails, even though you as a core seat user can use it without personal email access.

The key restriction is that HubSpot requires “personal email access” for BCC functionality, and view-only seats don’t include this permission. So view-only users are blocked from this feature entirely, regardless of whether they’ve actually connected personal email or not.

You can find the full requirements here

Hope it helps!

Best,

Victor