Welcome to the newly styled Community

[Jenny]

Hey Community,

We are excited to introduce your new Community designs with you today. We’ve been working on this update behind the scenes for quite a while. While the best way to become familiar with the new Community is to dive in and poke around, we wanted to provide an overview of some of the new features you can expect in the Community.

What did we change?

1. Community Header
   1. We’ve moved our search function to the global header so you can search from anywhere in the Community.
   2. We’ve also moved the ability to create a post and submit an idea to the top navigation so you can create content without having to leave the homepage.
   3. We streamlined the settings and direct messages to sit within one menu, which you’ll find under the avatar in the top navigation.
2. Top Navigation
   1. We’ve streamlined the navigation to include discussions, connections, groups, resources and advocacy. All the content you know and love is still available, but bucketed into categories that just make sense!
3. Community Homepage
   1. You’ll notice lots of new and exciting changes throughout the homepage. The goal of this design was to expose more conversations and areas of the Community to you without making the space overwhelming. You’ll also notice we’re putting the spotlight on our members with a member spotlight included on the homepage.
   2. When you arrive to the Community and you’re not logged in, you’ll see a special message from your Community managers as well.
4. Category pages
   1. Category pages are what we call the pages one level below our homepage (think: CRM & Sales, RevOps & Operations, etc.). These pages received a major makeover as we streamlined all of the different topics within a category into one feed. This change enables you to browse all conversations, while still having the ability to filter by label and status of the content.
   2. You’ll also notice additional spots to highlight upcoming events, trending topics and more throughout the Community. Our goal is to curate a Community experience that helps you find areas of interest to you.
5. Groups pages
   1. Our groups area received a refresh as well. You’ll notice some additional areas for sharing information and updates with you.

Why the change?

Our Community launched over five years ago, and our current home page has been in place since 2018. Since then HubSpot has launched new Hubs, created new tools, and grown quite a bit. Our Community needed to reflect those changes in a way that made sense. This refresh is aimed at improving your experience, highlighting boards you may not have known existed, and helping you find connections with your peers in the Community.

Thoughts? Feedback?

We want to hear all of your thoughts and feedback!

Please share any feedback (or issues you find!) through this form.

Finally, please note that we’ll be continuing to iterate and improve the Community over the next several weeks. We appreciate your patience as we make the Community perfect for you.

[GeorgeBThomas]

At first glance, great job!

Looking at the list of changes and they all make sense to me.

5 years, WOW!

Totally seems like yesterday. Keep up the great work here.

The humans that make up Hubspot’s community are amazing and this is a cool place for them to hang out.

[danmoyle]

A lot to digest and find… it’s great that there’s an update after 5 years - wild! Thank to the team who has worked on it. Now to devote time to finding everything and playing with the new features!

[DaveMeyer]

Looks great team - thanks for putting in the work to keep our community growing!

[Omotolasina]

Thanks for all the content it really find helpful

[ELawrence]

1. I will search for FAQs, and important industry knowledge that would be helpful and online research.

2. I will use my goals to determine what content I want to create.

3. Review and edit the content.

4. Organize and store contents.

[Dsanphamdoime]

x

[laurabren]

Hi @jennysowyrda ! I just came off a new virtual community launch in my last role, and know how much work goes into it -- so first of all, kudos to your team!

A couple thoughts from my own POV:

First, I still feel like there are a lot of dead ends -- this might be because the community UI is newer, but because there are so many different “corners” of the platform, I’m finding a lot of posts without any engagement (or upvotes but no replies). I don’t think this is necessarily because it’s not interesting/useful content, but more likely that users aren’t seeing them in the first place because they don’t know where to go. I typically engage in 15-20 minute sessions in the community tops, and I don’t have enough time to click through a million different areas of the site -- groups, discussions, category pages, events, the “HUGs” section (although that seems to have gone away?), etc. Maybe I am doing it wrong? But I feel a little lost.

Similarly, there seems to be some inconsistency between how to stay connected -- joining a group vs. following a thread, etc. Is there any way to make this a little easier so I don’t have to “raise my hand” several different ways? I hate to miss out on things!

Going back to HUGs: what’s the difference between these and groups? and why isn’t Humans of HubsSpot a group? Similar to my first comment, I feel like we’re splitting the same thing into several things/places and the meaning is diluted/lost, making it confusing for the user.

Finally, it looks like there are some UI quirks at certain screen breakpoints:

[himanshurauthan]

I know I’m a bit late. But yes, the new design is so amazing and appealing I’m very thrilled to interact with the new interface.

Kudos to the whole team who has worked so hard on restructuring a design that had its place in the participants for the past 5 years!!!

[SSidhu2]

Thank you for all the findings

[sAmos6]

Thanks for the content