Hi @JWheat,
Phone and email support are limited to paying HubSpot customers.
As a free user, help is still available to you on the HubSpot community! 
If you are a paying customer, but are unable to access Support through Support Inbox please don’t hesitate to let us know.
If you have any questions regarding a specific tool, feel free to post it in one of the forums and we’ll be glad to help you.
Thank you!
Best,
Kristen