# weird background to chat

**URL:** <https://community.hubspot.com/t/weird-background-to-chat/37328>\
**Category:** Sales Hub Tools\
**Tags:** free\
**Created:** [May 14, 2021, 10:01am UTC](https://community.hubspot.com/t/weird-background-to-chat/37328 "2021-05-14T10:01:42Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![GKundservice](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gkundservice/32/63860_2.png) [@GKundservice](https://community.hubspot.com/u/GKundservice)\
**Post date:** [May 14, 2021, 10:01am UTC](https://community.hubspot.com/t/weird-background-to-chat/37328/1 "2021-05-14T10:01:42Z")

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Hello. I seem to have a weird background to my chat widget. How can I remove it?

 ![Hem - GigAssembly 2021-05-12 17-16-42.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/9/990c5d165aca73a5e538b6cd9c997e2ebc2cd6f4.jpeg)

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<div class="post-metadata">

**Author:** ![rlopez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rlopez/32/47737_2.png) [@rlopez](https://community.hubspot.com/u/rlopez)\
**Post date:** [May 14, 2021, 11:05am UTC](https://community.hubspot.com/t/weird-background-to-chat/37328/2 "2021-05-14T11:05:23Z")

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Hi @GKundservice 🙂

I hope you are ok. It’s strange. I think maybe your WordPress theme would be interacting with the chat widget’s CSS. I tried to debug your web, but the chat seems to be disabled. I’d like to help you more but is not possible.

Regards,

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<div class="post-metadata">

**Author:** ![GKundservice](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gkundservice/32/63860_2.png) [@GKundservice](https://community.hubspot.com/u/GKundservice)\
**Post date:** [May 14, 2021, 11:36am UTC](https://community.hubspot.com/t/weird-background-to-chat/37328/3 "2021-05-14T11:36:55Z")

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Hello @rlopez

Thank you for the effort. I have enabled the chat now, maybe you can see what is wrong?

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<div class="post-metadata">

**Author:** ![rlopez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rlopez/32/47737_2.png) [@rlopez](https://community.hubspot.com/u/rlopez)\
**Post date:** [May 14, 2021, 12:04pm UTC](https://community.hubspot.com/t/weird-background-to-chat/37328/4 "2021-05-14T12:04:10Z")

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Hello again @GKundservice 🙂

There is no problem for me, it’s my pleasure. I detected a div with the classes “shadow-container active” in the HubSpot generated code. I don’t know how it got here, but you can disable that shadow by adding this code to your CSS:

```lia-code-sample
.shadow-container {
 visibility: hidden !important;
}

```

Regards,

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<div class="post-metadata">

**Author:** ![GKundservice](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gkundservice/32/63860_2.png) [@GKundservice](https://community.hubspot.com/u/GKundservice)\
**Post date:** [May 14, 2021, 12:07pm UTC](https://community.hubspot.com/t/weird-background-to-chat/37328/5 "2021-05-14T12:07:29Z")

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Thank you very much! I will do that.

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<div class="post-metadata">

**Author:** ![Might](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/might/32/194268_2.png) [@Might](https://community.hubspot.com/u/Might)\
**Post date:** [April 2, 2022, 4:47am UTC](https://community.hubspot.com/t/weird-background-to-chat/37328/6 "2022-04-02T04:47:23Z")

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I’m getting the same in my HTML page. & unable to fix it. here is the link [Make your Website](https://hostmight.com/website.html)

screenshot :

 ![Screenshot 2022-04-01 at 21-35-02 Software Licenses - Host Might.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/a/fa4b94486b0c4a40ec8cde8bfb006fcda711d642.jpeg)