Hi @katiebroyles,
Our team has been working on a new platform that gives HubSpot users/managers better ability to fully control contact/company/deal/ticket assignment including weighted rotation, Out of Office status, working hours, capacities, service level agreements and more!
We are proud to announce we are listed on the HubSpot app marketplace where you can find more information about our solution! We provide a free plan and are trusted by many HubSpot customers including Enterprise customers with hundreds of sales reps.