# Website not loading and SSL error

**URL:** <https://community.hubspot.com/t/website-not-loading-and-ssl-error/87769>\
**Category:** Blog, Website & Page Publishing\
**Tags:** free\
**Created:** [August 17, 2023, 9:15pm UTC](https://community.hubspot.com/t/website-not-loading-and-ssl-error/87769 "2023-08-17T21:15:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![serex711](https://avatars.discourse-cdn.com/v4/letter/s/b5ac83/32.png) [@serex711](https://community.hubspot.com/u/serex711)\
**Post date:** [August 17, 2023, 9:15pm UTC](https://community.hubspot.com/t/website-not-loading-and-ssl-error/87769/1 "2023-08-17T21:15:01Z")

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I have setup my landing page and published with A records provided and my site will not load in my browser for [bicycletow.com](http://bicycletow.com).

I would like to only use a landing page though I do not know if this is possible since this is the first time I am using one..on HS..for Free.

Additionally I am getting a browser error when using [www.bicycletow.com](http://www.bicycletow.com):

**[www.bicycletow.com](http://www.bicycletow.com)** uses an unsupported protocol.

ERR\_SSL\_VERSION\_OR\_CIPHER\_MISMATCH

Any help will be greatly appreciated.

Jeff

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**Author:** ![Ben\_M](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ben_m/32/2679_2.png) [@Ben\_M](https://community.hubspot.com/u/Ben_M)\
**Post date:** [August 18, 2023, 11:44am UTC](https://community.hubspot.com/t/website-not-loading-and-ssl-error/87769/2 "2023-08-18T11:44:48Z")

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You normally shouldn’t point a www for just landing pages. You should be pointing the DNS of a subdomain (ie: [info.bicycletow.com](http://info.bicycletow.com)) to Hubspot for landing pages. I have a feeling your DNS may be trying to point your www subdomain in 2 different places leading to the errors.

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**Author:** ![jelewin](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@jelewin](https://community.hubspot.com/u/jelewin)\
**Post date:** [August 20, 2023, 1:00pm UTC](https://community.hubspot.com/t/website-not-loading-and-ssl-error/87769/3 "2023-08-20T13:00:25Z")

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Thank you!!! Not too sure how to add"info" to the beginning. I will say that the Website page has not been published on HS so the only page is the lander. Do you think thats ok then?

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**Author:** ![Ben\_M](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ben_m/32/2679_2.png) [@Ben\_M](https://community.hubspot.com/u/Ben_M)\
**Post date:** [August 20, 2023, 8:45pm UTC](https://community.hubspot.com/t/website-not-loading-and-ssl-error/87769/4 "2023-08-20T20:45:34Z")

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> * * *
> 
> @jelewin wrote:
> 
> Thank you!!! Not too sure how to add"info" to the beginning. I will say that the Website page has not been published on HS so the only page is the lander. Do you think thats ok then?
> 
> * * *

No. If your website lives outside of Hubspot, having records pointing to multiple locations can cause issues. The www subdomain should point to where your website is hosted, not your landing pages. To create a subdomain you need to create an A record at your DNS provider and point a subdomain like “[info.yourdomain.com](http://info.yourdomain.com)” to Hubspot via the instructions they provide in the domain setup.