I have an issue where my website at https://englishdev.chat is responding with a 404 error. It wasn’t working for a couple of days then I managed to get it to work yesterday and now it’s back to 404.
My domain is hosted on namecheap and I believe this is all done correctly as another page (a landing page) is showing at Referrals
Looking through other possible issues on the website:
Hi @parnelandr it looks like you’ve covered most of the common issues with a home page not displaying, from what I can tell - either the language setting was changed after connecting the DNS or another change was made to the website URL that hasn’t propogated to the server.
Hi Jennifer,
Thanks for your reply. I’m pretty sure you are correct and it may be a waiting game for me.
I did see this as a fix on another solution however following the directions exactly I do not have the tab for templates as mentioned.
Hi @parnelandr I apologize, I missed that you tagged your post Free - editing the head HTML is a feature of a paid subscription, so the only option will be to wait it out and see if the server cache resets on its own in the next 24-48 hours.
@Tideas the reason this workaround is successful is because it pushes new content to the server and forces the changes through. @parnelandr it’s worth trying to see if it will work for you.
please keep me posted if it does or doesn’t work - and if it does return to 404 error so we can escalate this to HubSpot’s technical support.
@Tideas if you’ll add your URL to this thread, I’ve flagged it as recurring in the ticket with HubSpot Support. I’m sorry you’re having to deal with this, because it’s impacting multiple accounts I’m hopeful they will be able to identify the cause of the issue and get a permanent fix rolled out pretty quickly - with last week being the Global Week of Rest, there was limited developer/engineering support so it took a while to get it to them, but I imagine we’ll hear something back pretty quickly Monday.
@KH33 HubSpot resolved the issue with a fix, but if your website page isn’t working and was previously can you unpublish it and then publish it again?
This was a temporary fix we used, if you want me to add your website to the support ticket you can share your website with me.
@parnelandr this is only a temporary fix. You shouldn’t need to clone the page, but if you unpublish the page and then publish it again, it will force the server to update.
I have an open ticket with HubSpot Support and have added a link to this thread with your website so they can investigate the issue further - yours was one of the first to appear in the community and since it’s happened again, hopefully that will help them find the cause of the issue sooner to implement a permanent fix.
@Tideas and @Jnix284 the clone solution did work. It does feel like a lazy and unsatisfactory solution as clearly some configuration of the original page was stopping it from working.
Step-by-step it looks like this:
1. Clone the page that’s not working
2. Unpublish the page that’s not working
3. Rename the slug of the page that’s not working to something like ‘old’.
@parnelandr I’m glad it worked, and completely agree it’s not ideal. I reached out to someone at HubSpot to see if there’s something else causing this issue - because they’re week of rest is next week, I don’t think we’ll have an answer before July 8th.
