# Webpage Tracking Issue

**URL:** <https://community.hubspot.com/t/webpage-tracking-issue/140079>\
**Category:** Lead Capture Tools\
**Tags:** best-practices\
**Created:** [September 25, 2025, 1:29pm UTC](https://community.hubspot.com/t/webpage-tracking-issue/140079 "2025-09-25T13:29:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![SBodie](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@SBodie](https://community.hubspot.com/u/SBodie)\
**Post date:** [September 25, 2025, 1:29pm UTC](https://community.hubspot.com/t/webpage-tracking-issue/140079/1 "2025-09-25T13:29:57Z")

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Hi

Please can anyone help with the following:

I need to track visits by contacts that are currently in our HubSpot (Professional) database when they open webpages on our website. I have installed the HubSpot Plugin into our Wordpress/Avada website, which according to the info installs the tracking code, no coding needed.

I want to check that it’s all ready for tracking visits… But although:

1) I have the right WordPress and PHP versions,

2) I have a green light for “Connected to HubSpot”, in ‘HubSpot settings/ Account’, and

3) I see the “5324629.js” on each webpage page source.

… when I test/validate the connection on the “Reports & Analytics Tracking” page in HubSpot using our homepage URL, it fails and I get the following message

**Validation failed**

- HubSpot tracking code not found on page
- Detected Gravity Forms WordPress plugin - may cause compatibility issues with HubSpot forms.
- Detected CookieYes cookie consent banner.

FYI:

We do use Formidable Forms, and we won’t be changing this

We do have CookieYes installed.

Thank you very much for any help in this.

Best

Steve

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**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\
**Post date:** [September 25, 2025, 2:53pm UTC](https://community.hubspot.com/t/webpage-tracking-issue/140079/2 "2025-09-25T14:53:51Z")

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Hi @SBodie,  
Thank you for posting to the Community!  
I’d like to tag in some of our Community Champions familiar with the WordPress plugin to see if they have any suggestions!  
Hi [@Jake\_Lett](https://community.hubspot.com/t5/user/viewprofilepage/user-id/72866) @tjoyce and @trevordjones Happy Pre-Friday! Do any of you have any tips for @SBodie on the above?  
Cassie, Community Manager

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**Author:** ![trevordjones](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/trevordjones/32/35637_2.png) [@trevordjones](https://community.hubspot.com/u/trevordjones)\
**Post date:** [September 25, 2025, 7:44pm UTC](https://community.hubspot.com/t/webpage-tracking-issue/140079/3 "2025-09-25T19:44:16Z")

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Hi there @SBodie and thanks for the tag @chighsmith !

CookieYes is probably interfering with the functioning of your HubSpot tracking code. To overcome this, you can either:

- Use HubSpot for cookie management, or
- [Integrate HubSpot’s consent API with CookieYes](https://www.cookieyes.com/documentation/integrating-hubspot-consent-api-with-cookieyes/)

The warning about your forms plugin shouldn’t impact your ability to use the tracking code, only your ability to directly embed HubSpot forms using the plugin.

Hope this helps!

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**Author:** ![SBodie](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@SBodie](https://community.hubspot.com/u/SBodie)\
**Post date:** [September 29, 2025, 4:03pm UTC](https://community.hubspot.com/t/webpage-tracking-issue/140079/4 "2025-09-29T16:03:21Z")

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Thank you Trevor. I look forward to trying these suggestions…