# Webhooks not triggering when contact is created

**URL:** <https://community.hubspot.com/t/webhooks-not-triggering-when-contact-is-created/17869>\
**Category:** APIs & Integrations\
**Tags:** contacts, webhooks\
**Created:** [January 2, 2020, 11:29am UTC](https://community.hubspot.com/t/webhooks-not-triggering-when-contact-is-created/17869 "2020-01-02T11:29:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![shyam-leanswift](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shyam-leanswift/32/99949_2.png) [@shyam-leanswift](https://community.hubspot.com/u/shyam-leanswift)\
**Post date:** [January 2, 2020, 11:29am UTC](https://community.hubspot.com/t/webhooks-not-triggering-when-contact-is-created/17869/1 "2020-01-02T11:29:47Z")

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I have created an app with a webhook which has to be triggered when a Contact is created. I have also successfully added this app into the user portal

 ![Screenshot from 2020-01-02 16-26-36.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/b/2b5a1f9ebd177502e43fad83469501a52067abfd.png)  
App added to connected apps section

I have created a webhook inside the app which is pointing to my webservice. But when I create a contact from the user portal, I do not see any webhook call getting triggered as can be seen here:

 ![Screenshot from 2020-01-02 16-30-09.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/4/24cfb13ae762a2f11409328d3c62b16640b9f4c0.png)

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**Author:** ![IsaacTakushi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaactakushi/32/70387_2.png) [@IsaacTakushi](https://community.hubspot.com/u/IsaacTakushi)\
**Post date:** [January 2, 2020, 2:22pm UTC](https://community.hubspot.com/t/webhooks-not-triggering-when-contact-is-created/17869/2 "2020-01-02T14:22:06Z")

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Welcome, @shyam-leanswift.

Could you share your app ID and the Hub ID of the account you are testing in?

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<div class="post-metadata">

**Author:** ![shyam-leanswift](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shyam-leanswift/32/99949_2.png) [@shyam-leanswift](https://community.hubspot.com/u/shyam-leanswift)\
**Post date:** [January 2, 2020, 2:30pm UTC](https://community.hubspot.com/t/webhooks-not-triggering-when-contact-is-created/17869/3 "2020-01-02T14:30:11Z")

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App ID: 208917  
Hub ID: 6886586

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<div class="post-metadata">

**Author:** ![IsaacTakushi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaactakushi/32/70387_2.png) [@IsaacTakushi](https://community.hubspot.com/u/IsaacTakushi)\
**Post date:** [January 2, 2020, 2:37pm UTC](https://community.hubspot.com/t/webhooks-not-triggering-when-contact-is-created/17869/4 "2020-01-02T14:37:39Z")

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Thanks, @shyam-leanswift.

It looks like your `contact.creation` webhook subscription is paused. Have you activated it yet?

 ![Paused subscription.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/2/d29dcf268c8b8eddfd726c25ef556b267a0b40f1.jpeg)