# Webhook won't consider custom properties

**URL:** <https://community.hubspot.com/t/webhook-wont-consider-custom-properties/61500>\
**Category:** APIs & Integrations\
**Tags:** webhooks\
**Created:** [July 22, 2022, 5:28am UTC](https://community.hubspot.com/t/webhook-wont-consider-custom-properties/61500 "2022-07-22T05:28:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![christian\_VGN](https://avatars.discourse-cdn.com/v4/letter/c/898d66/32.png) [@christian\_VGN](https://community.hubspot.com/u/christian_VGN)\
**Post date:** [July 22, 2022, 5:28am UTC](https://community.hubspot.com/t/webhook-wont-consider-custom-properties/61500/1 "2022-07-22T05:28:24Z")

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Hi all,

I’ve set up a custom app within my hubspot in order to receive a webhook according to the [documentation](https://developers.hubspot.com/docs/api/webhooks). I works fine if I use standard properties - like firstname.

However I won’t receive any webhooks when I’m using custom properties - although the contact has the property set and I’ve copy/pasted the Name of the property.

What am I doing wrong here?

Thank you,

Christian

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [July 22, 2022, 7:01pm UTC](https://community.hubspot.com/t/webhook-wont-consider-custom-properties/61500/2 "2022-07-22T19:01:01Z")

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Hey, [@christian\_VGN](https://community.hubspot.com/t5/user/viewprofilepage/user-id/421433)! Welcome to the community 👋 Can you provide the community with screenshots of your webhook setup, how you are entering the value for the custom property, or any additional details, please?

One common culprit is using the property label and not the internal value — for example, My Tuexdo Cat vs my\_tuxedo\_cat

 ![ticket-internal-value.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/f/ff1b54d33fba6b2775a1a814dc521f4fab68df34.png)

Hey, @Teun @LMeert, did I miss anything here?

Thank you very much! — Jaycee

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**Author:** ![Teun](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/teun/32/28739_2.png) [@Teun](https://community.hubspot.com/u/Teun)\
**Post date:** [July 25, 2022, 6:01am UTC](https://community.hubspot.com/t/webhook-wont-consider-custom-properties/61500/3 "2022-07-25T06:01:22Z")

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Hi [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074) ,

This is correct, you can subscribe to any custom property using the internal name.

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**Author:** ![christian\_VGN](https://avatars.discourse-cdn.com/v4/letter/c/898d66/32.png) [@christian\_VGN](https://community.hubspot.com/u/christian_VGN)\
**Post date:** [August 8, 2022, 5:51am UTC](https://community.hubspot.com/t/webhook-wont-consider-custom-properties/61500/4 "2022-08-08T05:51:40Z")

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Hi [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074),

thank you very much for your help and sorry for the late answer (vaccation time ;):

Best wishes, Christian