# Webhook doesn't fire when association label changes

**URL:** <https://community.hubspot.com/t/webhook-doesnt-fire-when-association-label-changes/129216>\
**Category:** APIs & Integrations\
**Tags:** contacts, webhooks\
**Created:** [April 3, 2025, 3:01pm UTC](https://community.hubspot.com/t/webhook-doesnt-fire-when-association-label-changes/129216 "2025-04-03T15:01:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![N5](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/n5/32/205700_2.png) [@N5](https://community.hubspot.com/u/N5)\
**Post date:** [April 3, 2025, 3:01pm UTC](https://community.hubspot.com/t/webhook-doesnt-fire-when-association-label-changes/129216/1 "2025-04-03T15:01:08Z")

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Hey!

We’re using the `object.associationChange` webhook to track contact-listing associations, but we are facing an issue when we receive a webhook event when a contact is added or removed from a listing—but **not** when an existing contact’s association label changes (e.g., from “co-contact” to “main-contact”).

Is there any workaround for this or something we can do?  
This isssue is similar to what’s mentioned in this post: [https://community.hubspot.com/t5/CRM/Logic-flaw-in-webhook-associations/m-p/917134/thread-id/146081](https://community.hubspot.com/t5/CRM/Logic-flaw-in-webhook-associations/m-p/917134/thread-id/146081)  
Thank you!

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**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\
**Post date:** [April 3, 2025, 11:24pm UTC](https://community.hubspot.com/t/webhook-doesnt-fire-when-association-label-changes/129216/2 "2025-04-03T23:24:41Z")

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Hi @N5! Welcome to the Community-- happy to have you here 😊

I want to invite some subject matter experts to see if they have any suggestions.

Hey @trevordjones, @Anton, @franksteiner79 do you have any thoughts on a possible workaround?

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**Author:** ![trevordjones](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/trevordjones/32/35637_2.png) [@trevordjones](https://community.hubspot.com/u/trevordjones)\
**Post date:** [April 8, 2025, 5:47pm UTC](https://community.hubspot.com/t/webhook-doesnt-fire-when-association-label-changes/129216/3 "2025-04-08T17:47:10Z")

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Hi @N5 and Thanks for the Tag @kennedyp !

Since you specifically asked about workarounds, what about simply using a workflow to updated a multi-checkbox property when an association label is added, like this:

 ![2025-04-08 - 13_45_12 - Unnamed workflow - 2025-04-08 17_31_50 GMT 0000 _ HubSpot.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/4/c45de6fc70d0227db3fd4f810c265ecc12e7ccc1.png)

You could then use modifications to your multi checkbox property to fire your webhook.

A bit clunky, especially if you have a ton of labels, but it should work.

Hope this helps!

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [April 4, 2025, 4:16am UTC](https://community.hubspot.com/t/webhook-doesnt-fire-when-association-label-changes/129216/4 "2025-04-04T04:16:00Z")

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Hi @N5

I am no tech expert but judging by the definition of the [webhook](https://developers.hubspot.com/docs/guides/api/app-management/webhooks#webhook-subscriptions:~:text=Get%20notified%20if%20a%20contact%20has%20an%20association%20added%20or%20removed%20between%20itself%20and%20another%20supported%20webhook%20object%20(contact%2C%20company%2C%20deal%2C%20ticket%2C%20line%20item%2C%20or%20product).) - I do not see any explicit mention of association label changes. So the realist in my thinks this is simply not within the scope of the webhook.

I am reading the this as if an association is made only - so if a contact is added to a deal/company, not if an association label is changed.

Frank