# Webflow HubSpot App won't authenticate

**URL:** <https://community.hubspot.com/t/webflow-hubspot-app-wont-authenticate/92610>\
**Category:** APIs & Integrations\
**Tags:** professional, starter\
**Created:** [October 25, 2023, 7:54pm UTC](https://community.hubspot.com/t/webflow-hubspot-app-wont-authenticate/92610 "2023-10-25T19:54:37Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![RSass](https://avatars.discourse-cdn.com/v4/letter/r/d6d6ee/32.png) [@RSass](https://community.hubspot.com/u/RSass)\
**Post date:** [October 25, 2023, 7:54pm UTC](https://community.hubspot.com/t/webflow-hubspot-app-wont-authenticate/92610/1 "2023-10-25T19:54:37Z")

</div>

Added the Hubspot app to webflow and an “Authenticate HubSpot” button appears. I click and link to my hubspot account, it says the tab will close, and then it takes me back to Webflow. When I open the app again it still only has the Authenticate button. Takes me through the whole process again and nothing changes.  
Has this happened to anyone else? Any fix ideas?

---

<div class="post-metadata">

**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [October 26, 2023, 2:31pm UTC](https://community.hubspot.com/t/webflow-hubspot-app-wont-authenticate/92610/2 "2023-10-26T14:31:14Z")

</div>

Hi, @RSass 👋 This one is difficult to diagnose for a couple of reasons, namely it’s a 3rd party integration and this isn’t a flow the community can easily reproduce.

Here are the next steps I’d recommend you try:

- If you are not a Super Admin and this is a first-time installation, you need to have the [App Marketplace permission](https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide?_ga=2.200067499.480580069.1698069780-2134839589.1696623130&_gl=1*1di827t*_ga*MTM0OTk0MzA4MS4xNjk4MjYxNzAz*_ga_LXTM6CQ0XK*MTY5ODI2MTcwMi4xLjEuMTY5ODI2MjQ1OS42MC4wLjA.#settings:~:text=HubSpot%20Sales%20extension.-,App%20Marketplace%20Access,-%3A%20toggle%20the). This is a recent change — [HubSpot Developer Changelog](https://developers.hubspot.com/changelog/new-permission-requirements-for-installing-public-apps)
- File a support ticket with Webflow [https://support.webflow.com/](https://support.webflow.com/) This is the best first step for any 3rd party integration or app
- Try a different browser, use your usual browser but clear the cache and cookies first, or try using an incognito tab
- Try collecting and analyzing a HAR file — [Guide](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-Collecting-a-HAR-file-and-Trace/m-p/20103) and [HAR analyzer tool](https://toolbox.googleapps.com/apps/har_analyzer/). More technical, but occasionally there’s an error message in the HAR file indicating a missing scope

My goal is not to bounce you around. I’d like to help you self-serve if possible. Additionally, by ruling out all these items, we can narrow down the potential field of root causes.

Best,

Jaycee