I’m facing an issue with the Webex Cloud Contact Center not loading properly within the HubSpot calling integration app. Whenever I open the calling extension, it shows a “Calling is offline” message, suggesting that my computer might have been asleep for a while or there’s an internet connectivity issue. However, my internet connection is stable, so that doesn’t seem to be the cause.
To troubleshoot, I’ve tried clearing my browser cache, resetting the browser, and even switching to a different browser, but the issue still persists. It seems like the calling extension might be timing out too quickly, preventing the Webex CC from loading.
I’m wondering if there’s any configuration setting that allows me to adjust the timeout or wait time for the calling extension so it doesn’t go offline so soon. Has anyone else encountered this issue or found a way to fix it? Any suggestions or insights would be greatly appreciated!
Thanks in advance!
