# Web widget for Knowledge Base and Tickets **URL:** \ **Category:** HubSpot Ideas\ **Tags:** help-desk, content, conversations-inbox\ **Created:** [June 16, 2018, 11:55am UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175 "2018-06-16T11:55:48Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![atma](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/atma/32/102498_2.png) [@atma](https://community.hubspot.com/u/atma)\ **Post date:** [June 16, 2018, 11:55am UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/1 "2018-06-16T11:55:48Z")
Script to embed Knowledge Base and Tickets in our website as a pop-up modal. User can click on ‘Help’ button on any page (just like we can do in HubSpot). Can also incorporate Conversations/Messages and Calling. Helps to provide self-service support, contextual support and reduce ticket volume. ---
**Author:** ![mmaddux](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mmaddux/32/29368_2.png) [@mmaddux](https://community.hubspot.com/u/mmaddux)\ **Post date:** [December 18, 2018, 7:35pm UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/2 "2018-12-18T19:35:26Z")
Solutions such as Help Scout, Freshchat, Intercom, Elevio and others allow visitors to utilize the widget to search their knowledge base or chat with support. This provides a straightforward path (beyond the Bot) for visitors to answer their own questions. ---
**Author:** ![lalexander](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lalexander/32/16283_2.png) [@lalexander](https://community.hubspot.com/u/lalexander)\ **Post date:** [January 7, 2019, 7:22pm UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/3 "2019-01-07T19:22:51Z")
Hey team, Agreed - it would be great if we could surface articles automatically depending on what page a visitor was on or based on their identity if we recognize their device! While we can do a Knowledge Base Lookup bot in Conversations, it would be ideal if the visitor didn’t even have to type anything. This is core Knowledge Base functionality when it comes to reducing friction and enabling self-service. Thanks! ---
**Author:** ![goconnor](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/goconnor/32/4273_2.png) [@goconnor](https://community.hubspot.com/u/goconnor)\ **Post date:** [November 14, 2019, 10:35am UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/4 "2019-11-14T10:35:05Z")
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**Author:** ![cdewey22](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cdewey22/32/84083_2.png) [@cdewey22](https://community.hubspot.com/u/cdewey22)\ **Post date:** [December 6, 2019, 6:04pm UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/5 "2019-12-06T18:04:56Z")
Hi all, I am happy to announce we will be releasing this feature into Beta next week. The power of the Knowledge Base and Live Chat has been combined to provide a self-service first, visitor experience. This feature will allow customers to set up Knowledge Base search in the chat widget, so visitors can first search right from where they are on your site. If you are interested in being part of the beta, [please fill out this form](https://forms.gle/jXXWUNzpowFRauBz5) and we will send out an email as soon as this is available in your portal. Thank you! ---
**Author:** ![cdewey22](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cdewey22/32/84083_2.png) [@cdewey22](https://community.hubspot.com/u/cdewey22)\ **Post date:** [December 10, 2019, 9:12pm UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/6 "2019-12-10T21:12:05Z")
This is now officially in Beta! [Please fill out this form](https://forms.gle/jXXWUNzpowFRauBz5) if you are interested and I will make this available in your portal. Thank you! ---
**Author:** ![akember](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/akember/32/84335_2.png) [@akember](https://community.hubspot.com/u/akember)\ **Post date:** [January 14, 2020, 8:31pm UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/7 "2020-01-14T20:31:57Z")
Would be nice to have the option to display only the search functionality without the live chat and a Help button instead of the chat icon. ---
**Author:** ![goconnor](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/goconnor/32/4273_2.png) [@goconnor](https://community.hubspot.com/u/goconnor)\ **Post date:** [January 15, 2020, 11:33am UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/8 "2020-01-15T11:33:16Z")
@akember this is something we have been thinking about. In what situations would you use a widget that contains only search functionality? ---
**Author:** ![akember](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/akember/32/84335_2.png) [@akember](https://community.hubspot.com/u/akember)\ **Post date:** [January 15, 2020, 6:18pm UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/9 "2020-01-15T18:18:53Z")
@goconnor We wanted to embed this widget within our software so our clients can easily access our knowledge base. Because we’re B2B, end end users don’t contact us for support - they contact their own site administrator within their company - so it wouldn’t make sense for us to offer live chat support. Also, not everyone has the resources to offer live chat support, but still want to give access to the knowledge base. ---
**Author:** ![goconnor](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/goconnor/32/4273_2.png) [@goconnor](https://community.hubspot.com/u/goconnor)\ **Post date:** [April 22, 2020, 10:38am UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/10 "2020-04-22T10:38:43Z")
Adding the knowledge base to your chat widget is now available to all Service Hub Professional/Enterprise customers. For instructions, please read [this knowledge base article](https://knowledge.hubspot.com/chatflows/create-a-live-chat) ---
**Author:** ![RyanHart](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ryanhart/32/38114_2.png) [@RyanHart](https://community.hubspot.com/u/RyanHart)\ **Post date:** [May 22, 2020, 3:46am UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/11 "2020-05-22T03:46:28Z")
I would love to beta this feature! Our Hubspot ID is 4789974 ---
**Author:** ![cdewey22](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cdewey22/32/84083_2.png) [@cdewey22](https://community.hubspot.com/u/cdewey22)\ **Post date:** [May 22, 2020, 12:02pm UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/12 "2020-05-22T12:02:02Z")
@RyanHart - Adding knowledgebase to your chat widget is now available to all. You can find this either by selecting the Knowledgebase + Live Chat template when creating a chatflow or you can add it later on the Build tab and you can toggle Knowledgebase on. Feel free to email me if you have any questions @ [cdewey@hubspot.com](mailto:cdewey@hubspot.com) ---
**Author:** ![SMitchell78](https://avatars.discourse-cdn.com/v4/letter/s/7feea3/32.png) [@SMitchell78](https://community.hubspot.com/u/SMitchell78)\ **Post date:** [June 9, 2023, 9:38am UTC](https://community.hubspot.com/t/web-widget-for-knowledge-base-and-tickets/9175/13 "2023-06-09T09:38:18Z")
Yes its very useful. I applied it on my [Kitchen remodel Kirkland](https://www.newdayconstruction.co/services/kirkland) website and it gave a very good response.