# “We couldn’t save your answer,” timer still running

**URL:** <https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612>\
**Category:** HubSpot Academy Support\
**Tags:** contacts\
**Created:** [October 1, 2026, 6:14pm UTC](https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612 "2026-10-01T18:14:55Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![a.b](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@a.b](https://community.hubspot.com/u/a.b)\
**Post date:** [October 1, 2026, 6:14pm UTC](https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612/1 "2026-10-01T18:14:55Z")

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**Inbound Marketing exam, Question 60 of 60, Chrome, “We couldn’t save your answer,” timer still running, Try again not clickable, contact us opened chat.**

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**Author:** ![a.b](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@a.b](https://community.hubspot.com/u/a.b)\
**Post date:** [October 1, 2026, 6:29pm UTC](https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612/2 "2026-10-01T18:29:26Z")

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**I’m still in the exam tab and want to preserve my attempt. Can Academy confirm whether I should wait, refresh, or let the timer expire?**

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**Author:** ![a.b](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@a.b](https://community.hubspot.com/u/a.b)\
**Post date:** [October 1, 2026, 6:43pm UTC](https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612/3 "2026-10-01T18:43:10Z")

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**Timer now 1:22; final question still will not save; I have not refreshed because I’m trying to preserve the attempt.**

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**Author:** ![a.b](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@a.b](https://community.hubspot.com/u/a.b)\
**Post date:** [October 1, 2026, 6:45pm UTC](https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612/4 "2026-10-01T18:45:32Z")

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**I also have a screenshot, but the Community says I can’t upload media. The screenshot shows Question 60 of 60, the timer still running, and the “We couldn’t save your answer” error.**

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**Author:** ![a.b](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@a.b](https://community.hubspot.com/u/a.b)\
**Post date:** [October 1, 2026, 6:57pm UTC](https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612/5 "2026-10-01T18:57:51Z")

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**Timer now 1:07. Error still occurs when clicking Next. I have not refreshed or closed the tab because I’m trying to preserve the attempt.**

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**Author:** ![a.b](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@a.b](https://community.hubspot.com/u/a.b)\
**Post date:** [October 1, 2026, 7:06pm UTC](https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612/6 "2026-10-01T19:06:47Z")

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**58 minutes left; still no Academy reply; clicking Next still shows “We couldn’t save your answer.”**

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**Author:** ![a.b](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@a.b](https://community.hubspot.com/u/a.b)\
**Post date:** [October 1, 2026, 7:21pm UTC](https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612/7 "2026-10-01T19:21:24Z")

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certificate page began loading, but My Learning still shows 35 minutes left.

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [October 1, 2026, 8:44pm UTC](https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612/9 "2026-10-01T20:44:32Z")

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Hey @a.b ,

Thanks for flagging this. We’ve seen several reports of Academy certifications/ courses not loading, and we’re looking into it with the team now. We’ll update this thread as soon as we hear back!

Thanks for your patience on this!  
Sam, Community Manager

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [October 8, 2026, 6:41pm UTC](https://community.hubspot.com/t/we-couldn-t-save-your-answer-timer-still-running/160612/10 "2026-10-08T18:41:57Z")

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Hey @a.b,

Thanks for your patience while we looked into this! Our team has deployed a fix, and we’re seeing it resolve the issue for other users. Could you please give it another try and let us know if you still run into any trouble?

Thanks you!

Sam, Community Manager