We used OpenAI’s API to build a hashtag#GPT app using HubSpot’s custom coded actions inside of a workflow (no other tools required). When a churn ticket closes, the workflow runs and generates what you see in the image shared.ChurnGPT forms a summary, recommends a churn reason, and determines the accuracy of the churn reason provided by our CSMs right in hashtag#HubSpot by analyzing the text from emails, notes, and meeting notes associated with the churn tickets and churned company. It also utilizes information provided by the CSMs in the churn ticket. It also tells us where it found the information to form a decision on the cause of churn. 
This took us only 5 days to build. We only had to tweak the prompts a bit to provide context and I’m amazed at the accuracy and conciseness of the results provided. We ran over 200 churn tickets through ChurnGPT and it processed all of them in under 20 minutes. This has accelerated our efforts to provide churn analysis and what used to take us 15 minutes to review a churn ticket, now only takes 2 minutes. That’s an 87% efficiency gain! 
This is only the start of implementing more of these AI GPT projects into the CRM. The technology and ability we have now with AI is mind blowing. We’re excited for what the future has in store for hashtag#RevOps and hashtag#GrowthOps using hashtag#AI to optimize the customer experience and propel revenue growth! --- This post was migrated from connect.com and was originally published at an earlier date.
EXCELLENT --- This post was migrated from connect.com and was originally published at an earlier date.
Thanks UmamaheswaraRao Putrevu --- This post was migrated from connect.com and was originally published at an earlier date.