+1
When creating HS email campaigns there is a tab for HTML and a tab for Plain Text. If you do not pay attention to this “plain text” tab then text from a cloned email will be sent unchanged.
A cloned email with a plain text version will send the new HTML and the old plain text version to people that have opted for just plain text. Seems logical but HubSpot doesn’t warn you to tell you to you might have to change the plain text version because you cloned it!!!
For people who are taking over from a seasoned Hubspot user this is a BIG problem until someone in their list lets them know!
Suggestion for a SIMPLE SOLUTION: When checking out and reviewing the email in the Review section it should have a block message in red and white text: “We noticed you cloned an email. Have you changed the plain text version to represent the HTML version?”