Want to track time spent in each ticket status

Develop, Build & Integrate APIs & Integrations
21

Hi everyone :waving_hand:

Just in case this post is still being found, it might be helpful to review this related post. Alternatively, for those who have access to custom objects, I created an app called StopWatch for HubSpot that fits this use case (specifically the feature “Start & Stop Timers Using HubSpot Workflows”).

Please shout with any follow-up questions.

All the best,

Zach

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22

An update on this -- StopWatch no longer requires access to HubSpot Custom Objects, and is now compatible with all HubSpot subscription tiers (including free).

Hope that proves helpful.

23

Any changes since?

24

Hi! Looking for this as well, the workflow doesn’t really help on our case scenario.

25

Solara Executor now supports mobile devices, making it easier than ever to execute scripts on the go with Solara Mobile Executor!

26

Hi everybody,

I wanted to share an update on additional functionality about ticket time in status reporting.

Service Hub Professional and Enterprise customers will now have access to new data points about the time in ticket status. Each ticket will now have new properties that can be used in report builders and segmentation alike:

  • Date entered ticket status
  • Date exited ticket status
  • Latest time in ticket status (calculated using the two properties above)
  • Cumulative time in ticket status (for tickets that re-enter a ticket status multiple times)

Users will also be able to access out-of-the-box reports with these new data points in the Help Desk Analyze Tab as well as the Service Hub Analytics Suite.

Let us know if you have any questions or feedback.