Visibility of seeing who has a ticket currently open

HubSpot Ideas
1

It would be helpful to see if multiple people have a ticket currently open because when new tickets come through and someone assigns themself, it doesn’t always refresh as quick so people are over lapping each other on tickets.

If we were able to see multiple people have this open it can open conversation about that ticket.

2

I’m a bit shocked that this hasn’t been upvoted or commented on. Collission notifications inside of tickets would indeed be extremely useful. It’s a basic feature of most ticketing systems like Zendesk/Freshdesk/Help Scout