# Viewing email responses

**URL:** <https://community.hubspot.com/t/viewing-email-responses/93179>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** sales-email, help-desk, object\
**Created:** [November 2, 2023, 5:52pm UTC](https://community.hubspot.com/t/viewing-email-responses/93179 "2023-11-02T17:52:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KMace3](https://avatars.discourse-cdn.com/v4/letter/k/6bbea6/32.png) [@KMace3](https://community.hubspot.com/u/KMace3)\
**Post date:** [November 2, 2023, 5:52pm UTC](https://community.hubspot.com/t/viewing-email-responses/93179/1 "2023-11-02T17:52:27Z")

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What are your best practicing for seeing your email responses in HubSpot?

We create records (tickets) in a custom object to fulfill our service department’s orders. The service department communicates with the customer and needs a way to see which of their tickets received an email response.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 2, 2023, 6:53pm UTC](https://community.hubspot.com/t/viewing-email-responses/93179/2 "2023-11-02T18:53:31Z")

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Hi @KMace3,

Have you set up your custom object like the native ticket object? If so, I’d approach this by filtering for the status the ticket is in and/or a property that contains a last activity date.

The native ticket object has properties like:

- **Last activity date:** the last date and time a note, call, [tracked and logged sales email](https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-and-click-tracking), meeting, LinkedIn/SMS/WhatsApp message, task, or chat was logged on the ticket record. This is set automatically by HubSpot based on the most recent date/time set for an activity. For example, if a user logs a call and indicates that it occurred the day before, the _Last activity date_ property will show yesterday’s date.
- **Last contacted date:** the last time a call, email, or meeting was logged on the ticket.
- **Last customer reply date:** the date of the last customer response.

Have you set up your custom object to have similar properties?

If so, you can create filtered views for records with such a last activity to identify those records that have recent communication logged.

Best regards